The lack of professionalism in sourcing agents is a major concern for all global buyers, it has been a so controversial issue that people have heated debate over the advantages and disadvantages of hiring Sourcing Company in China. Numerous buying offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ attention to their particular services and advertise that they will never resort to this unethical behavior.
However, it ought to be admitted that all are basically agents, and they are all likely to fall into this lapse, but couple of them shed much light on answers to this issue. The problem is simply due to human nature. For instance, a number of them could have mixed feelings when they provide the quotations with their clients, they could ask themselves, “I discovered so amazing a supplier for my client, and they also get so great price, shouldn’t I deserve some thing?” “The packaging and shipping cost me a great deal, and it also took me a a large amount of effort in speaking with this supplier, do you benefit my clients only to make ends meet?”
A typical practice is the fact that some suppliers willingly give sourcing consultants or translators an accumulation hidden commission so that you can win the transaction or perhaps the latter asks for kickbacks from the suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely in the future the suppliers could tell the reality to the buyer, the sourcing agent would find himself only a tool for the suppliers and, worse, become no long trusted from the client.
The most effective and very likely the only option is to facilitate a sustainable system that permits the sourcing agent to be fully integrated into the buyer’s virtual office. The customer should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, as the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try some of the methods below:
Provide payment proof for each and every transaction using the suppliers and shippers. This could include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. This way, the original total price in procuring the goods can easily be tracked and calculated.
Present detailed contact info of all the suppliers and shippers to the client. Moreover, when the client must communicate with them for virtually any clarification purposes, if the suppliers do not understand English, the smosbr agent should offer translation help to facilitate the clarification process.
Say no to any form of hidden commission from your suppliers, stay impartial and objective when choosing suppliers for that client’s requirement. Always stay answerable and ready to accept the suppliers, deliver the buyer’s requirements for them in a timely manner, show towards the suppliers the buyer’s interests are physically and constantly represented.
On the client’s request, make tours to the suppliers for quality checking, pre-delivery inspection, trouble shooting, technical support, etc and be sure the suppliers fix all issues concerned with the goods pre and post the delivery in the goods.
The purchaser can try a number of the methods below:
Offer a reasonable sourcing fee.. If possible, assist the agent create an e-mail ID within the name of the employer’s company so he can more convincingly represent the customer in working with the suppliers, likewise, the development of Chinese website to buy stuff may also do the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc on the agent’s end. Motivation measures: Because the cooperation reaches a very stable and mature level, it may worth consideration to provide retainer fee or performance bonus towards the agent based on savings achieved.